1. Scope of this policy
This Privacy Policy applies to Tedlance Solutions Pvt Ltd ("Tedlance", "we", "us", or "our") and the websites, Android applications, mobile applications, and software services that we publish or operate under the Tedlance developer account.
It includes, where applicable, ZeroScienceLab, eCounter, CodRx, and other Tedlance-branded applications identified in their Google Play listing or in-app notices. An individual App may provide additional disclosures when its features or data practices require more detail. Those additional disclosures form part of this policy.
Accuracy matters. The data collected by each App depends on its enabled features, permissions, and third-party services. The App’s Play Console Data Safety declaration and in-app disclosures should be read together with this policy.
2. Developer and privacy contact
Developer: Tedlance Solutions Pvt Ltd
Registered office: 81-46-2/1, AKC Street, JN Road, Rajahmundry, Andhra Pradesh 533106, India
Corporate office: Siva Sadan, SRK Colony, West Marredpally, Secunderabad, Hyderabad 500026, India
Privacy contact: hr@tedlance.com · Phone: +91 82475 54571
3. Data we may access or collect
Depending on the App and the features you choose, we may handle the following categories. We do not collect every category in every App.
| Category | Examples | Why it may be needed |
|---|---|---|
| Account and identity | Name, email address, mobile number, organization, role, account identifier, authentication details | Create and secure accounts, identify authorized users, provide support, and manage subscriptions or services |
| User-provided content | Profile information, learning activity, business records, inventory, orders, documents, messages, feedback, and files you choose to upload | Provide the App’s requested features and store or process content on your instructions |
| App activity and diagnostics | Feature interactions, session events, crash reports, performance logs, timestamps, and error information | Operate, troubleshoot, secure, and improve the App |
| Device and network information | Device type, operating system, app version, language, IP address, and non-persistent technical identifiers | Compatibility, security, fraud prevention, and service reliability |
| Transaction information | Plan, purchase history, invoice status, and payment confirmation; payment credentials are ordinarily processed by Google Play or another payment provider | Complete purchases, provide paid features, maintain records, and respond to billing questions |
| Permission-based data | Camera, microphone, photos/files, notifications, location, or contacts only when a feature requires it and you grant permission | Deliver the specific feature described when permission is requested |
| Health or clinical information | For authorized CodRx workflows, clinical documentation and coding-related information submitted by a healthcare provider | Generate or assist with requested medical coding and documentation workflows |
| Education information | For ZeroScienceLab, school-managed identifiers, class/grade details, learning progress, and assessment activity | Provide learning content, track progress, and support teachers or institutions |
We may also receive information from an organization that provides you access, such as your school, employer, clinic, or business administrator. We collect data you submit through support requests and business communications.
4. How we use data
- Provide, personalize, maintain, and support the App or service you requested.
- Create and administer accounts, verify authorized access, and communicate service information.
- Process user-directed content, learning activity, business operations, or authorized clinical workflows.
- Monitor performance, diagnose failures, prevent abuse and fraud, and protect users and systems.
- Measure feature usage and improve functionality, accessibility, reliability, and user experience.
- Process payments and maintain transaction or tax records where applicable.
- Comply with legal obligations and enforce our Terms & Conditions.
We do not sell personal or sensitive user data. We do not use health or children’s data for targeted advertising.
6. Device permissions and prominent disclosures
An App may request Android permissions only when they support a visible feature. Before accessing personal or sensitive data outside a user’s reasonable expectation, the App will provide a prominent in-app disclosure explaining the data, purpose, and any sharing, followed by a clear consent action where required.
You can deny or revoke permissions through Android settings. Some features may not work without the permission they require. We do not treat leaving a screen, inactivity, or a preselected option as consent.
7. Children and education services
Some Tedlance education services may be used by students through a school, teacher, or parent. Where an App is directed to children or includes children in its target audience, we limit data to what is needed for the educational feature, avoid targeted advertising based on children’s data, use age-appropriate disclosures, and obtain school or parental authorization where applicable.
Parents, guardians, and schools may contact us to review, correct, or request deletion of a child’s information. If we learn that personal data was collected from a child without required authorization, we will take reasonable steps to delete it.
8. Security
We use reasonable technical and organizational safeguards appropriate to the data and service, including access controls, authentication, least-privilege practices, monitoring, secure development procedures, and encryption in transit when information is transmitted over public networks.
No system is completely secure. Users are responsible for protecting account credentials and promptly reporting suspected unauthorized access.
9. Retention
We retain personal data only while it is reasonably needed to provide the service, maintain the account, satisfy the purpose disclosed at collection, resolve disputes, enforce agreements, protect security, and comply with legal, tax, healthcare, or regulatory obligations.
Retention is determined by the type of data, the App, the user’s or customer’s instructions, contractual commitments, security needs, and applicable law. When data is no longer required, we delete it or de-identify it. Limited backup copies may remain until overwritten through the normal backup cycle. Where law requires us to retain specific records after an account-deletion request, we restrict them from ordinary use and retain them only for that obligation.
10. Account and data deletion
If an App allows account creation, users can request permanent deletion of the account and associated data from within the App where the deletion option is provided, or through our external deletion page.
- Deletion means permanent account deletion, not temporary deactivation or freezing.
- We may verify identity and account ownership before acting to protect users from fraudulent requests.
- We will delete or de-identify associated data held by us and instruct applicable processors to do the same, except limited records we must retain for security, fraud prevention, contractual, or legal reasons.
- We aim to acknowledge requests within 7 business days and complete verified requests within 30 days unless applicable law requires or permits a different period.
11. Your rights and choices
Subject to applicable law and account verification, you may request access to, correction of, export of, restriction of, objection to, or deletion of your personal data. You may withdraw consent where processing relies on consent, without affecting processing already completed.
You can change device permissions through Android settings, communication preferences through the relevant message or account screen, and account information through the App where available. To submit a request, contact hr@tedlance.com.
12. International processing
Our service providers and customers may operate in different countries. When personal data is processed outside the user’s location, we apply safeguards required by applicable law and require providers to protect the information consistently with this policy.
13. Changes to this policy
We may update this policy when our Apps, data practices, legal obligations, or service providers change. We will update the date above and provide additional notice in an App or by another appropriate method when a change is material.
14. Contact us
Questions, complaints, privacy-rights requests, and deletion requests may be sent to:
Tedlance Solutions Pvt Ltd
81-46-2/1, AKC Street, JN Road, Rajahmundry, Andhra Pradesh 533106, India
Email: hr@tedlance.com
Phone: +91 82475 54571